{"id":1026,"date":"2021-10-31T09:28:04","date_gmt":"2021-10-31T09:28:04","guid":{"rendered":"https:\/\/egany.com\/blogs\/?p=1026"},"modified":"2022-09-17T02:54:31","modified_gmt":"2022-09-17T02:54:31","slug":"customer-service-va-customer-success-co-the-la-viec-ban-yeu-thich","status":"publish","type":"post","link":"https:\/\/egany.com\/blogs\/customer-service-va-customer-success-co-the-la-viec-ban-yeu-thich\/","title":{"rendered":"Customer Service v\u00e0 Customer Success c\u00f3 th\u1ec3 l\u00e0 vi\u1ec7c b\u1ea1n y\u00eau th\u00edch \ud83d\ude09"},"content":{"rendered":"<p>C\u00f3 ph\u1ea3i b\u1ea1n l\u00e0 ng\u01b0\u1eddi th\u00edch l\u00e0m vi\u1ec7c trong m\u1ea3ng c\u00f4ng ngh\u1ec7 nh\u01b0ng kh\u00f4ng th\u1ec3 (ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p) l\u00e0m c\u00e1c c\u00f4ng vi\u1ec7c l\u1eadp tr\u00ecnh v\u00e0 ph\u00e2n t\u00edch h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m?<br \/>\nB\u1ea1n c\u1ef1c k\u1ef3 th\u00edch t\u00ecm hi\u1ec3u v\u1ec1 UX (tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng) tr\u00ean c\u00e1c s\u1ea3n ph\u1ea9m c\u00f4ng ngh\u1ec7 li\u00ean quan ecommerce (web, mobile app), nh\u01b0ng ch\u01b0a c\u00f3 c\u01a1 h\u1ed9i trao d\u1ed3i k\u0129 n\u0103ng v\u00e0 kinh nghi\u1ec7m.<br \/>\n\u0110\u1eb7c bi\u1ec7t, b\u1ea1n t\u1ef1 th\u1ea5y m\u00ecnh l\u00e0 t\u1eadn t\u00e2m v\u00e0 c\u1ef1c k\u00ec th\u00edch c\u1ea3m gi\u00e1c gi\u00fap ng\u01b0\u1eddi kh\u00e1c \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00e0nh c\u00f4ng v\u00e0o m\u1ecdi vi\u1ec7c. C\u00f3 l\u1ebd b\u1ea1n s\u1ebd th\u00edch l\u00e0m c\u00e1c v\u1ecb tr\u00ed CS t\u1ea1i EGANY \u0111\u1ea5y \ud83d\ude09<\/p>\n<p>Th\u1eed t\u00ecm hi\u1ec3u xem sao nh\u00e9.<\/p>\n<h2>M\u00f4 t\u1ea3:<\/h2>\n<ul>\n<li>EGANY \u0111ang ph\u00e1t tri\u1ec3n c\u00e1c \u1ee9ng d\u1ee5ng web tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed l\u1edbn hi\u1ec7n nay nh\u01b0: Shopify, Haravan, Sapo, LadiPage&#8230; &#8211;&gt; \u0111\u1ec3 t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng (UX) v\u00e0 gia t\u0103ng t\u1ec9 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i (CR) cho ecommerce website.<\/li>\n<li>B\u1ea1n s\u1ebd ph\u1ea3i (\u0111\u01b0\u1ee3c) h\u1ecdc c\u00e1c ki\u1ebfn th\u1ee9c v\u1ec1 UX, eCommerce v\u00e0 Business kh\u00e1c m\u1ed7i ng\u00e0y \u0111\u1ec3 n\u00e2ng cao tr\u00ecnh \u0111\u1ed9.<\/li>\n<li>M\u1ee5c \u0111\u00edch c\u00f3 th\u1ec3 tham gia v\u00e0o c\u00e1c \u0111i\u1ec3m ch\u1ea1m tr\u00ean h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng.<\/li>\n<li>H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 t\u1ea1i EGANY.<\/li>\n<li>Vi\u1ebft c\u00e1c t\u00e0i li\u1ec7u theo h\u01b0\u1edbng end-user (ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i), b\u00ecnh d\u00e2n v\u00e0 d\u1ec5 hi\u1ec3u h\u01a1n. M\u1ee5c \u0111\u00edch l\u00e0 b\u1ea1n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng l\u1ea1i v\u00e0 r\u00fat ng\u1eafn th\u1eddi gian t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<li>Trao \u0111\u1ed5i v\u1edbi \u0111\u1ed9i c\u00f4ng ngh\u1ec7 trong nh\u00e0 \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n, c\u0169ng nh\u01b0 gi\u00fap s\u1ea3n ph\u1ea9m c\u00f4ng ty ph\u00e1t tri\u1ec3n t\u1ed1t h\u01a1n m\u1ed7i ng\u00e0y.<\/li>\n<li>Sau th\u1eddi gian (ho\u1eb7c \u0111\u00e3 c\u00f3 s\u1eb5n kinh nghi\u1ec7m) h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ed5i sang ch\u1ee7 \u0111\u1ed9ng nghi\u00ean c\u1ee9u, t\u00ecm hi\u1ec3u v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00e0nh c\u00f4ng h\u01a1n v\u00e0o trong c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a h\u1ecd.<\/li>\n<\/ul>\n<h2>Y\u00eau c\u1ea7u:<\/h2>\n<ul>\n<li>T\u1eadn t\u00e2m, trung th\u1ef1c v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m trong c\u00f4ng vi\u1ec7c.<\/li>\n<li>C\u00f3 k\u0129 n\u0103ng s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m c\u01a1 b\u1ea3n v\u00e0 t\u1ef1 tin c\u00f3 th\u1ec3.. h\u01b0\u1edbng d\u1eabn \u0111\u01b0\u1ee3c ba\/m\u1eb9 s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c ph\u1ea7n m\u1ec1m n\u00e0o \u0111\u00f3.<\/li>\n<li>C\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 nghi\u00ean c\u1ee9u v\u00e0 t\u00ecm hi\u1ec3u c\u00e1ch s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c m\u1ed9t ph\u1ea7n m\u1ec1m b\u1ea5t k\u00ec khi c\u1ea7n (k\u1ec3 c\u1ea3 \u0111\u00f3 l\u00e0 ti\u1ebfng Anh hay ti\u1ebfng Vi\u1ec7t).<\/li>\n<li>Chat ho\u1eb7c email c\u01a1 b\u1ea3n b\u1eb1ng ti\u1ebfng Anh \u0111\u01b0\u1ee3c s\u1ebd c\u00f3 \u0111i\u1ec3m c\u1ed9ng.<\/li>\n<li>Tinh th\u1ea7n ch\u1ee7 \u0111\u1ed9ng v\u00e0 tr\u00e1ch nhi\u1ec7m nhi\u1ec7m cao \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c v\u1edbi team m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i (kh\u00f4ng ph\u00e2n bi\u1ec7t \u0111\u1ecba l\u00fd)<br \/>\n<blockquote>\n<p>Do team h\u01a1n 90-100% hi\u1ec7n \u0111ang l\u00e0m vi\u1ec7c t\u1eeb xa (remote work) v\u00e0 \u0111\u1ebfn t\u1eeb nhi\u1ec1u \u0111\u1ecba ph\u01b0\u01a1ng kh\u00e1c nhau (s\u1eafp t\u1edbi l\u00e0 nhi\u1ec1u n\u01b0\u1edbc kh\u00e1c nhau)<\/p>\n<\/blockquote>\n<\/li>\n<\/ul>\n<p>B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecdc \u0111\u1ec3 bi\u1ebft th\u00eam nhi\u1ec1u th\u00f4ng tin v\u1ec1 EGANY nh\u01b0: v\u0103n h\u00f3a, ph\u00fac l\u1ee3i v\u00e0 con ng\u01b0\u1eddi t\u1ea1i \u0111\u00e2y trong <a href=\"https:\/\/egany.com\/blogs\/nhung-dieu-can-biet-truoc-khi-vao-lam-viec-tai-egany\/\" title=\"b\u00e0i vi\u1ebft n\u00e0y\">b\u00e0i vi\u1ebft n\u00e0y<\/a>.<\/p>\n<h2>V\u1eady Customer Service kh\u00e1c Customer Success th\u1ebf n\u00e0o?<\/h2>\n<p>N\u1ebfu b\u1ea1n \u0111\u1ecdc t\u1edbi \u0111\u00e2y m\u00e0 \u0111\u00e3 &quot;Gu g\u1ed3&quot; t\u00ecm ki\u1ebfm r\u1ed3i th\u00ec ch\u1eafc h\u1eb3n b\u1ea1n c\u0169ng \u0111\u00e3 c\u00f3 v\u00e0i th\u00f4ng tin ph\u00e2n bi\u1ec7t nh\u1ea5t \u0111\u1ecbnh.<br \/>\n<img decoding=\"async\" src=\"https:\/\/egany.cdn.vccloud.vn\/blogs\/wp-content\/uploads\/2021\/10\/TSIA.png\" alt=\"\" \/><br \/>\nTuy nhi\u00ean, m\u00ecnh s\u1ebd t\u00f3m \u00fd (m\u00f4 t\u1ea3 l\u1ea1i \u0111\u00f4i ch\u00fat) t\u1eeb ngu\u1ed3n &quot;<strong>Hi\u1ec7p H\u1ed9i Ng\u00e0nh C\u00f4ng Ngh\u1ec7 &amp; D\u1ecbch V\u1ee5<\/strong>&quot; (TSIA) cho b\u1ea1n d\u1ec5 n\u1eafm th\u00f4ng tin nh\u00e9.<\/p>\n<blockquote>\n<p><strong>Customer Service<\/strong> th\u00ec thi\u00ean h\u01b0\u1edbng &quot;ph\u1ea3n \u1ee9ng&quot; (reactive) h\u01a1n, b\u1ea1n ti\u1ebfp nh\u1eadn v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u0169ng nh\u01b0 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 x\u1ea3y ra khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty. Ngo\u00e0i vi\u1ec7c g\u1ee1 r\u1ed1i gi\u00fap kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f2n h\u01b0\u1edbng d\u1eabn h\u1ecd t\u1ef1 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 khi g\u1eb7p ph\u1ea3i. \u0110\u00f4i khi s\u1ebd c\u00f3 d\u1ecbch v\u1ee5 tr\u1ea3 ph\u00ed th\u00eam.<\/p>\n<p><strong>Customer Success<\/strong> ph\u00e1t tri\u1ec3n r\u1ed9ng h\u01a1n Customer Serive, b\u1ea1n c\u0169ng c\u1ea7n nhi\u1ec1u kinh nghi\u1ec7m v\u00e0 k\u0129 n\u0103ng h\u01a1n, \u00edt nh\u1ea5t l\u00e0 am hi\u1ec3u s\u1ea3n ph\u1ea9m c\u00f4ng ty v\u00e0 c\u00e1ch doanh nghi\u1ec7p v\u1eadn h\u00e0nh. \u0110\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1eeb kh\u00f3a th\u00e0nh c\u00f4ng (success) th\u00ec b\u1ea1n c\u1ea7n s\u1ef1 &quot;ch\u1ee7 \u0111\u1ed9ng&quot; (proactive) h\u01a1n, v\u1edbi s\u1ef1 ti\u1ebfp c\u1eadn to\u00e0n di\u1ec7n h\u01a1n. B\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u nhi\u1ec1u gi\u1ea3i ph\u00e1p kh\u00e1c \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m \/ d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t, \u0111em v\u1ec1 nhi\u1ec1u gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p c\u1ee7a h\u1ecd.<\/p>\n<\/blockquote>\n<p>\u0110o\u1ea1n cu\u1ed1i th\u00ec TSIA c\u00f3 \u0111\u1ec1 c\u1eadp m\u1ed9t \u0111o\u1ea1n \u0111\u1ea1i \u00fd l\u00e0:<\/p>\n<blockquote>\n<p>H\u00e3y nh\u1edb r\u1eb1ng vi\u1ec7c t\u1ea1o ra m\u1ed9t Customer Success team l\u00e0 m\u1ed9t cam k\u1ebft l\u00e2u d\u00e0i v\u00e0 ph\u00e1t tri\u1ec3n nh\u1edd c\u00f3 m\u1ed9t Customer Service team m\u1ea1nh m\u1ebd.<br \/>\nM\u1ed9t ng\u01b0\u1eddi kh\u00f4ng th\u1ec3 ho\u1ea1t \u0111\u1ed9ng m\u00e0 kh\u00f4ng c\u00f3 ng\u01b0\u1eddi kia.<br \/>\nX\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i \u0111\u00f2i h\u1ecfi m\u1ed9t nh\u00f3m t\u1eadn t\u00e2m v\u00e0 cam k\u1ebft v\u00ec s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng ch\u1ee9 kh\u00f4ng h\u1eb3n ph\u00e2n bi\u1ec7t ch\u1ec9 nh\u00f3m n\u00e0o ph\u1ea3i l\u00e0m \u0111i\u1ec1u \u0111\u00f3.<\/p>\n<p>N\u00f3i \u0111\u01a1n gi\u1ea3n, n\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u00e0nh c\u00f4ng th\u00ec t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n c\u0169ng th\u00e0nh c\u00f4ng.<\/p>\n<\/blockquote>\n<h2>T\u1ea1i sao \u1edf EGANY l\u1ea1i g\u1ed9p l\u00e0 CS<\/h2>\n<p>T\u1eeb kinhh nghi\u1ec7m c\u1ee7a m\u00ecnh, vi\u1ec7c ph\u00e2n bi\u1ec7t \u1edf tr\u00ean c\u1ed1t \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi hi\u1ec3u m\u00e0 \u0111\u1eb7t KPI v\u00e0 h\u01b0\u1edbng t\u1edbi khi t\u1ed5 ch\u1ee9c ph\u00ecnh to ra. B\u1edfi \u00fd ngh\u0129a c\u1ed1t l\u00f5i tr\u00ean t\u1eeb TSIA, v\u1eabn l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m v\u00e0 mong mu\u1ed1n h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u gi\u00e1 tr\u1ecb nh\u1ea5t t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m t\u1eeb c\u00f4ng ty.<\/p>\n<p>C\u00e2u chuy\u1ec7n th\u1ef1c t\u1ebf:<\/p>\n<ul>\n<li>N\u1ebfu b\u1ea1n ch\u01b0a c\u00f3 kinh nghi\u1ec7m nhi\u1ec1u v\u1ec1 UX, eCommerce hay c\u00e1ch doanh nghi\u1ec7p online v\u1eadn h\u00e0nh &#8211;&gt; vi\u1ec7c c\u1ee7a b\u1ea1n th\u01b0\u1eddng s\u1ebd l\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, h\u1ecdc s\u1ea3n ph\u1ea9m, trau d\u1ed3i ki\u1ebfn th\u1ee9c nhi\u1ec1u h\u01a1n.<\/li>\n<li>B\u1ea1n \u0111\u00e3 c\u00f3 kinh nghi\u1ec7m 1-2 n\u0103m trong ng\u00e0nh (c\u00f3 th\u1ec3 t\u1eeb c\u00f4ng ty kh\u00e1c), c\u00f3 th\u1ec3 b\u1ea1n s\u1ebd hi\u1ec3u m\u00ecnh c\u1ea7n ph\u00e1t tri\u1ec3n chuy\u00ean t\u00e2m l\u00ean Customer Service Manager (th\u1eadm ch\u00ed Product Manager) &#8211;&gt; th\u01b0\u1eddng b\u1ea1n \u0111i h\u01b0\u1edbng n\u00e0y khi th\u1ea5y m\u00ecnh th\u00edch l\u00e0m vi\u1ec7c v\u1edbi \u0111\u1ed9i c\u00f4ng ngh\u1ec7 v\u00e0 v\u1eadn h\u00e0nh trong nh\u00e0 h\u01a1n.<\/li>\n<li>C\u00f2n khi b\u1ea1n th\u1ea5y m\u00ecnh mu\u1ed1n &quot;\u00f4m&quot; th\u00eam, mu\u1ed1n hi\u1ec3u r\u1ed9ng v\u00e0 t\u01b0\u01a1ng t\u00e1c s\u00e2u h\u01a1n v\u1edbi c\u00e1c m\u00f4 h\u00ecnh kinh doanh c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n th\u1ea5y m\u00ecnh b\u1eaft \u0111\u1ea7u hi\u1ec3u h\u01a1n nhi\u1ec1u n\u1ed7i \u0111au c\u1ee7a Doanh Nghi\u1ec7p, b\u1ea1n tin m\u00ecnh c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t nhi\u1ec1u gi\u1ea3i ph\u00e1p \u0111\u1ec3 kh\u00e1ch v\u1eadn d\u1ee5ng s\u1ea3n ph\u1ea9m c\u00f4ng ngh\u1ec7 \u0111\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c nhi\u1ec1u gi\u00e1 tr\u1ecb h\u01a1n &#8211;&gt; L\u00fac n\u00e0y b\u1ea1n n\u00ean d\u00e0nh nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 \u0111\u1ec3 l\u00e0m Customer Success chuy\u00ean s\u00e2u \u0111\u00f3.<\/li>\n<\/ul>\n<blockquote>\n<p>Trong m\u1ea3ng l\u1eadp tr\u00ecnh, Front-end Developer kh\u00f4ng ph\u1ea3i ch\u1ec9 code HTML\/CSS\/JS, m\u00e0 c\u00f2n ph\u1ea3i h\u1ecdc r\u1ed9ng.. th\u00eam ki\u1ebfn th\u1ee9c v\u1ec1 UI\/UX v\u00e0 Design Tool, c\u0169ng nh\u01b0 b\u1ed5 sung ki\u1ebfn th\u1ee9c quy tr\u00ecnh ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m ho\u1eb7c ki\u1ebfn th\u1ee9c to\u00e1n h\u00ecnh h\u1ecdc \u0111\u1ec3 l\u00e0m chuy\u1ec3n \u0111\u1ed9ng m\u01b0\u1ee3t h\u01a1n (khi c\u1ea7n)..v.v.. . M\u1ee5c \u0111\u00edch l\u00e0 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c t\u1ed1t v\u1edbi c\u00e1c b\u00ean li\u00ean quan.<\/p>\n<\/blockquote>\n<p>\u0110\u1eebng qu\u00e1 lo l\u1eafng n\u1ebfu b\u1ea1n l\u00e0 ng\u01b0\u1eddi c\u00f2n l\u00e0 ng\u01b0\u1eddi m\u1edbi, quan tr\u1ecdng l\u00e0 v\u00e0o m\u1ed9t t\u1ed5 ch\u1ee9c c\u00f3 m\u00f4i tr\u01b0\u1eddng \u0111ang ph\u00e1t tri\u1ec3n v\u00e0 nh\u1eefng \u0111\u1ed3ng nghi\u1ec7p &quot;helpful&quot;, b\u1ea1n s\u1ebd d\u1ea7n \u0111i v\u00e0o &quot;gu\u1ed3ng&quot;.<\/p>\n<p>T\u1ea1i EGANY, vi\u1ec7c b\u1ea1n lu\u00e2n chuy\u1ec3n v\u1ecb tr\u00ed t\u1eeb Developer sang Designer ho\u1eb7c Product Owner kh\u00e1 tho\u1ea3i m\u00e1i, c\u00f3 khi b\u1ea1n l\u1ea1i \u0111i l\u00e0m Salesman ho\u1eb7c Application Consultant kh\u00f4ng ch\u1eebng. Anh\/ch\u1ecb trong c\u00f4ng ty r\u1ea5t s\u1eb5n l\u00f2ng h\u1ed7 tr\u1ee3 b\u1ea1n t\u00ecm ra \u0111i\u1ec3m m\u1ea1nh v\u00e0 ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi n\u0103ng l\u1ef1c c\u1ee7a b\u1ea3n th\u00e2n. <\/p>\n<h2>K\u1ebft l\u1ea1i<\/h2>\n<p>N\u1ebfu sau khi \u0111\u1ecdc b\u00e0i vi\u1ebft tr\u00ean v\u00e0 c\u00e1c b\u00e0i chia s\u1ebb tr\u00ean blogs n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 \u1ee9ng v\u00e0o EGANY b\u1eb1ng c\u00e1ch g\u1eedi CV v\u00e0 th\u00f4ng tin c\u1ee7a m\u00ecnh t\u1edbi email <a href=\"mailto:hr@egany.com\">hr@egany.com<\/a>, ghi r\u00f5 v\u1ecb tr\u00ed \u1ee9ng tuy\u1ec3n \u1edf ti\u00eau \u0111\u1ec1 email v\u00e0 vi\u1ebft v\u00e0i d\u00f2ng n\u1ed9i dung v\u1ec1 nguy\u1ec7n v\u1ecdng c\u1ee7a b\u1ea1n nh\u00e9.<\/p>\n<p>Mong s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed3ng h\u00e0nh v\u1edbi b\u1ea1n trong ch\u1eb7ng s\u1eafp t\u1edbi \ud83d\ude09<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f3 ph\u1ea3i b\u1ea1n l\u00e0 ng\u01b0\u1eddi th\u00edch l\u00e0m vi\u1ec7c trong m\u1ea3ng c\u00f4ng ngh\u1ec7 nh\u01b0ng kh\u00f4ng th\u1ec3 (ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p) l\u00e0m c\u00e1c c\u00f4ng vi\u1ec7c l\u1eadp tr\u00ecnh v\u00e0 ph\u00e2n t\u00edch h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m? B\u1ea1n c\u1ef1c k\u1ef3 th\u00edch t\u00ecm hi\u1ec3u v\u1ec1 UX (tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng) tr\u00ean c\u00e1c s\u1ea3n ph\u1ea9m c\u00f4ng ngh\u1ec7 li\u00ean quan ecommerce (web, mobile app), nh\u01b0ng ch\u01b0a c\u00f3 c\u01a1 h\u1ed9i trao d\u1ed3i k\u0129 n\u0103ng v\u00e0 kinh nghi\u1ec7m. \u0110\u1eb7c bi\u1ec7t, b\u1ea1n t\u1ef1 th\u1ea5y m\u00ecnh l\u00e0 t\u1eadn t\u00e2m v\u00e0 c\u1ef1c k\u00ec th\u00edch c\u1ea3m gi\u00e1c gi\u00fap ng\u01b0\u1eddi kh\u00e1c \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00e0nh c\u00f4ng v\u00e0o m\u1ecdi vi\u1ec7c. C\u00f3 l\u1ebd b\u1ea1n s\u1ebd th\u00edch<\/p>\n","protected":false},"author":3,"featured_media":1030,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/posts\/1026"}],"collection":[{"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/comments?post=1026"}],"version-history":[{"count":0,"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/posts\/1026\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/media\/1030"}],"wp:attachment":[{"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/media?parent=1026"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/categories?post=1026"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/egany.com\/blogs\/wp-json\/wp\/v2\/tags?post=1026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}